Staff Associate (Part-Time)

NorthStar Memorial Group; North Olmsted (OH); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Sunset Funeral Home in North Olmsted, OH is seeking a Staff Associate to support funeral directors during services, help maintain the facility, and provide information to client families with compassion and professionalism.

Your work forms the foundation of our service, offering opportunities to collaborate on events, greet families respectfully, and ensure a tranquil, respectful memorial environment.

Qualifications

• 1 year of experience in customer service preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Job description

Current job opportunities are posted here as they become available.

Sunset Funeral Home is looking for a Staff Associate to join our team in North Olmsted, OH where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred

Sunset Funeral Home has been a trusted part of the North Olmsted community since 1929, providing generations of families with compassionate care, personalized service, and meaningful opportunities to honor the lives of their loved ones. Guided by a tradition of dignity, respect, and excellence, our dedicated team helps families create lasting tributes that celebrate cherished memories, preserve legacies, and foster healing. Joining our location means becoming part of a longstanding legacy of service and a team committed to making a meaningful difference in the lives of the families we are honored to serve.

Sunset Funeral Home is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.