Staff Associate

Northstar-Memorial-Group; North Olmsted (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Sunset Memorial Chapel in North Olmsted, OH is seeking a Staff Associate to support funeral operations and guide families through the care process from the initial meeting to final arrangements.

You will collaborate with funeral directors, maintain relationships with families, prepare the memorial area before services, and ensure flowers and memorabilia are returned to families after services, while answering inquiries and upholding reverence.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Skills

Customer service

Calm under pressure

Communication

Job description

Current job opportunities are posted here as they become available.

Sunset Memorial Chapel is seeking a Staff Associate in North Olmsted. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.