Staff Associate

Northstar Memorial Group; North Olmsted (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Sunset Memorial Chapel in North Olmsted, Ohio is seeking a Staff Associate to support our funeral service team through every stage of the client family life cycle, from initial meeting through final arrangements. This role emphasizes care, professionalism, and reliable administrative support in a compassionate environment.

You will collaborate with funeral directors at on-site services and arrangement conferences, establish steady relationships with families, prepare the memorial area, ensure

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Skills

Customer service

Difficult situations

Funeral experience

Job description

Current job opportunities are posted here as they become available.

Sunset Memorial Chapel is seeking a Staff Associate in North Olmsted. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.