Staff Associate (Part-Time)

Northstar Memorial Group; North Olmsted (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Northstar Memorial Group is hiring a Staff Associate at Sunset Memorial Chapel in North Olmsted, Ohio. The role involves collaborating with funeral directors, maintaining professionalism with families, preparing memorial areas, and answering customer inquiries.

Ideal candidates should have compassion and a minimum of 1 year of customer service experience, with a preference for prior funeral professional experience. Northstar is committed to equal opportunity and invites all qualified applicants to apply.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors during on-site events.
• Maintain professionalism with families.
• Prepare the memorial area before services.
• Return flowers and memorabilia to families.
• Answer customer inquiries professionally.

Skills

Customer service

Compassion

Professionalism

Job description

NorthStar Memorial Group is seeking a Staff Associate at Sunset Memorial Chapel in North Olmsted, Ohio. Our staff associates assume the crucial role of ensuring seamless operations throughout visitations and services. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind providers. We uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and visitations.
• Establish and maintain professionalism and compassion with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.