Family Services Administrator - Funeral Support

Northstar Memorial Group; North Olmsted (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Sunset Memorial Chapel in North Olmsted, Ohio is seeking a Staff Associate to support our funeral service team through every stage of the client family life cycle, from initial meeting through final arrangements. This role emphasizes care, professionalism, and reliable administrative support in a compassionate environment.

You will collaborate with funeral directors at on-site services and arrangement conferences, establish steady relationships with families, prepare the memorial area, ensure

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Skills

Customer service

Difficult situations

Funeral experience

Job description

Sunset Memorial Chapel in North Olmsted, Ohio is seeking a Staff Associate to support our funeral service team through every stage of the client family life cycle, from initial meeting through final arrangements. This role emphasizes care, professionalism, and reliable administrative support in a compassionate environment.

You will collaborate with funeral directors at on-site services and arrangement conferences, establish steady relationships with families, prepare the memorial area, ensure