Client Care Coordinator – Memorial Services

Northstar-Memorial-Group; North Olmsted (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Sunset Memorial Chapel in North Olmsted, OH is seeking a Staff Associate to support funeral operations and guide families through the care process from the initial meeting to final arrangements.

You will collaborate with funeral directors, maintain relationships with families, prepare the memorial area before services, and ensure flowers and memorabilia are returned to families after services, while answering inquiries and upholding reverence.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Skills

Customer service

Calm under pressure

Communication

Job description

Sunset Memorial Chapel in North Olmsted, OH is seeking a Staff Associate to support funeral operations and guide families through the care process from the initial meeting to final arrangements.

You will collaborate with funeral directors, maintain relationships with families, prepare the memorial area before services, and ensure flowers and memorabilia are returned to families after services, while answering inquiries and upholding reverence.