Staff Associate (Part-Time)

nsmg; Honolulu (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

NorthStar Memorial Group in Hawaii seeks a Staff Associate at Mililani Mortuary in Waipahu, HI. You will support on-site events, coordinate with funeral directors, and assist families throughout the memorial process.

The role emphasizes reverence, strong customer service, and attention to detail as you prepare spaces, handle memorabilia, and respond to inquiries by phone or in person.

Qualifications

• Experience in hospitality services including hotels, catering or similar guest-focused environments.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased at all times.
• Assist in preparing the memorial area for the family before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Hospitality services

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Mililani Mortuary in Waipahu, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Compensation of $17.00/hr.

Qualifications

• Experience in hospitality services, including hotels, catering, or similar guest-focused environments
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.