Staff Associate

NorthStar Memorial Group; Hayward (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

NorthStar Memorial Group in Hayward, CA is seeking a Part-Time Staff Associate to support on-site services and customer interactions. You will work closely with funeral directors, help prepare memorial areas, and ensure families receive compassionate, respectful service during arrangements.

The role emphasizes professional conduct, clear communication, and sensitivity to grieving families. Prior customer service experience and familiarity with funeral settings are preferred; training provided as

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Part-Time Staff Associate at Chapel of the Chimes Hayward in Hayward, CA . Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Compensation range of $18-20/hr.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.