Staff Associate

nsmg; Wailuku (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

After-hours pickup bonus

Job summary

NorthStar Memorial Group is seeking a Mortuary Assistant at Nakamura Mortuary in Wailuku, HI. The role supports funeral directors, coordinates events on-site, and maintains compassionate client support throughout the family life cycle.

You will assist in memorial area preparation, manage inquiries, and help transport decedents when needed, with an emphasis on sensitivity and professionalism. The position includes after-hours compensation and is based on-site in Hawaii.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.
• VALID DRIVERS LICENSE IS REQUIRED

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Assist in picking up decedents from their place of passing and brining them into our care on an as needed basis

Skills

Customer service

Communication

Driver's license

Job description

NorthStar Memorial Group is seeking a Mortuary Assistant at Nakamura Mortuary in Wailuku, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Assist in picking up decedents from their place of passing and brining them into our care on an as needed basis

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred
• VALID DRIVERS LICENSE IS REQUIRED

Compensation

• $20.00 per hour
• $75 additional compensation for each after-hours pickup performed

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.