Staff Associate (Part-Time)

NorthStar Memorial Group; Honolulu (HI); On-site; USD 19,320 - 27,517; Full time

Job summary

A funeral service company is looking for a Staff Associate in Mililani Mortuary, HI. This role involves supporting funeral directors, maintaining respectful interactions with families, and preparing the memorial area. Candidates should have customer service experience, and professional experience in the funeral industry is preferred. Compensation is $17.00/hr. An equal-opportunity employer committed to diversity.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site events.
• Establish and maintain business relationships with families.
• Maintain reverence and respect for the deceased.
• Assist in preparing memorial area before services.
• Ensure flowers and memorabilia are returned to the family.
• Answer customer inquiries professionally.

Skills

Customer service

Handling difficult situations

Job description

NorthStar Memorial Group is seeking a Staff Associate at Mililani Mortuary in Waipahu, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Compensation

• $17.00/hr.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.