Staff Associate (Part-Time)

Northstar Memorial Group; Honolulu (HI); On-site; USD 19,320 - 27,517; Full time

Job summary

A memorial services provider in Hawaii is seeking a Staff Associate for Mililani Mortuary. This role involves collaborating with funeral directors, building relationships with families, and maintaining respect for the deceased. Candidates should have customer service experience and be adept at handling difficult situations. The position offers $17/hour, ensuring a compassionate environment while providing essential support to client families.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site.
• Establish and maintain strong business relationships with families.
• Maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family.
• Ensure flowers and memorabilia are returned to the family.
• Answer customer inquiries professionally.

Skills

Customer service

Handling difficult situations

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Staff Associate at Mililani Mortuary in Waipahu, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Compensation

• $17.00/hr.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.