Family Services Associate – Memorial Arrangements

nsmg; Honolulu (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

NorthStar Memorial Group in Hawaii seeks a Staff Associate at Mililani Mortuary in Waipahu, HI. You will support on-site events, coordinate with funeral directors, and assist families throughout the memorial process.

The role emphasizes reverence, strong customer service, and attention to detail as you prepare spaces, handle memorabilia, and respond to inquiries by phone or in person.

Qualifications

• Experience in hospitality services including hotels, catering or similar guest-focused environments.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased at all times.
• Assist in preparing the memorial area for the family before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Hospitality services

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group in Hawaii seeks a Staff Associate at Mililani Mortuary in Waipahu, HI. You will support on-site events, coordinate with funeral directors, and assist families throughout the memorial process.

The role emphasizes reverence, strong customer service, and attention to detail as you prepare spaces, handle memorabilia, and respond to inquiries by phone or in person.