Memorial Services Associate — Family Support

Northstar-Memorial-Group; Honolulu (HI); On-site; USD 22,000 - 25,000; Full time

Job summary

NorthStar Memorial Group seeks a Staff Associate at Mililani Mortuary in Waipahu, Hawaii. The position supports the client family lifecycle from the initial meeting through final arrangements, ensuring compassionate service and smooth operations for grieving families.

You'll collaborate with funeral directors, build strong relationships with families, and help prepare the memorial area. Hospitality experience and the ability to handle difficult situations are valued in this role.

Qualifications

• Experience in hospitality services (hotels, catering, or guest-focused settings).
• Ability to handle difficult situations with professionalism.
• Funeral professional experience is preferred.

Responsibilities

• Collaborate with funeral directors during on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased.
• Prepare the memorial area before services begin.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries by phone or in person.

Skills

Hospitality services

Job description

NorthStar Memorial Group seeks a Staff Associate at Mililani Mortuary in Waipahu, Hawaii. The position supports the client family lifecycle from the initial meeting through final arrangements, ensuring compassionate service and smooth operations for grieving families.

You'll collaborate with funeral directors, build strong relationships with families, and help prepare the memorial area. Hospitality experience and the ability to handle difficult situations are valued in this role.