Staff Associate

Northstar-Memorial-Group; Wailuku (HI); On-site; USD 28,000 - 34,000; Full time

Job summary

NorthStar Memorial Group in Wailuku, HI is seeking a Mortuary Assistant at Nakamura Mortuary to support funeral directors and families with on-site services and arrangements. You will help prepare the memorial area, manage inquiries, and assist with transporting decedents as needed.

The role requires a valid driver's license and customer service experience; funeral professional experience is preferred. This is a full-time, on-site position offering competitive pay and after-hours pickup

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.
• Valid driver’s license required.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Assist in picking up decedents from their place of passing and bringing them into our care on an as needed basis

Skills

Customer service

Driver's license

Difficult situations

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Mortuary Assistant at Nakamura Mortuary in Wailuku, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Assist in picking up decedents from their place of passing and brining them into our care on an as needed basis

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred
• VALID DRIVERS LICENSE IS REQUIRED

Compensation

• $20.00 per hour
• $75 additional compensation for each after-hours pickup performed

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.