Staff Associate

NorthStar Memorial Group; North Olmsted (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

EAP

401(k) Retirement Savings Plan

Job summary

Sunset Funeral Home in North Olmsted, OH is seeking a Staff Associate to assist funeral directors with events, maintain the facility, and provide information to families with compassion and professionalism. Your work supports families before, during, and after the loss of a loved one.

You will join a team with strong local and regional support focused on serving client families with dignity and respect in a meaningful environment.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situation

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Job description

Our Mission: Care. Comfort. Plan.

Sunset Funeral Home is looking for a Staff Associate to join our team in North Olmsted, OH where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situation

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Sunset Funeral Home has been a trusted part of the North Olmsted community since 1929, providing generations of families with compassionate care, personalized service, and meaningful opportunities to honor the lives of their loved ones. Guided by a tradition of dignity, respect, and excellence, our dedicated team helps families create lasting tributes that celebrate cherished memories, preserve legacies, and foster healing. Joining our location means becoming part of a longstanding legacy of service and a team committed to making a meaningful difference in the lives of the families we are honored to serve.

Sunset Funeral Home is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.