Staff Associate (Part Time)

NorthStar Memorial Group; Hayward (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Top Workplace recognition (USA Today 0

Job summary

NorthStar Memorial Group in Hayward, CA is seeking a Part-Time Staff Associate to assist funeral directors with events, maintain the facility, and provide information to client families.

This is a great opportunity for mortuary students or mortuary student candidates. Weekend and evening availability is required; compensation ranges from $18 to $20 per hour, based on experience.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Must be available to work weekdays and/or weekends; weekend requirement is four days per month.
• Must be available for evenings during the weekday and/or weekend.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family two hours before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Ensure that service vehicles are presentable prior to the service
• Assist in cleaning the memorial area after the conclusion of a service and preparing for the next ceremony being held in that area
• Assist the funeral director/arranger in charge in directing the movement of the casket, urn, immediate family members, pallbearers, and guests
• Conduct on-site and off-site services as dictated by the business schedule

Skills

Customer service

Difficult situations

Weekday/weekend availability

Job description

Our Mission: Care. Comfort. Plan.

Chapel of the Chimes Funeral Home, Memorial Park, and Crematory is looking for a Part-Time Staff Associate to join our team in Hayward, California, where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. This is a great opportunity for mortuary students or mortuary student candidates! Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family two hours before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Ensure that service vehicles are presentable prior to the service
• Assist is cleaning the memorial area after the conclusion of a service and preparing for the next ceremony being held in that area
• Assist the funeral director/arranger in charge in directing the movement of the casket, urn, immediate family members, pallbearers, and guests.
• Conduct on-site and off-site services as dictated by the business schedule

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Must be available to work weekdays and/or weekends. Weekend requirement includes four (4) weekend days per month.
• Must be available for evenings during the weekday and or weekend.

Compensation range of $18-$20/hour (based upon experience)

Chapel of the Chimes Funeral Home, Memorial Park, and Crematory is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.