Staff Associate

Northstar-Memorial-Group; Oakland (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

EAP

401(k) Retirement Savings Plan

Job summary

Chapel of the Chimes Funeral Home Oakland is seeking a Staff Associate to join our team in Oakland, CA where we offer a passionate and purpose-filled work environment. You will assist funeral directors with events, help to maintain the facility appearance, and provide information in a compassionate and professional manner to our client families.

Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss

Qualifications

• 1 year of customer service experience preferred.
• Valid driver's license.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Job description

Chapel of the Chimes Funeral Home Oakland is looking for a Staff Associate to join our team in Oakland, CA where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Valid drivers license

Compensation range of $22-24/hr.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Chapel of the Chimes Funeral Home Oakland is one of the Bay Area's most distinctive and historic places of remembrance. Founded in 1909 and expanded through the visionary work of renowned architect Julia Morgan, the facility blends timeless architectural beauty with a peaceful atmosphere designed for reflection and tribute. Featuring soaring ceilings, abundant natural light, and thoughtfully crafted spaces influenced by both Parisian design and the contributions of Frank Lloyd Wright protégé Aaron Green, Chapel of the Chimes provides a truly unique setting for honoring life's lasting legacies. Joining our team means becoming part of a storied tradition of service, heritage, and compassionate care that has supported generations of families.

Chapel of the Chimes Funeral Home Oakland is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.