SRE Engineer II — Reliability, Observability, Remote

Levi Strauss & Co; United States; Remote; USD 130,000 - 200,000; Full time

Job summary

Levi Strauss & Co. is seeking an Engineer II, Systems Reliability Engineering, to enhance reliability, performance, and operational excellence across our Retail Technology platforms and infrastructure.

You will lead incident response, problem management, change processes, and release readiness while partnering with product, engineering, and security teams to deliver scalable, customer-focused services. You will drive automation, observability, and monitoring solutions to proactively identify

Qualifications

• 8+ years of experience in Site Reliability Engineering (SRE), application support, infrastructure engineering, production operations, or a related technology discipline.
• Experience managing or supporting enterprise-scale applications and infrastructure in complex business environments.
• Hands-on experience with incident management, problem management, change management, and production support practices.
• Experience with observability and monitoring platforms such as New Relic, application performance monitoring (APM) tools, or similar technologies.
• Experience using automation and scripting tools such as Python, PowerShell, CI/CD platforms, or cloud technologies to improve operational efficiency and reliability.
• Experience in Retail Platforms & Store Technology: Xstore, Xoffice, POS, ORCE, MPOS, RFID, Omnichannel, Retail Store Systems, Network, and Infrastructure.
• Experience in Enterprise Platforms (APIs, Middleware, Azure, Databases, Endpoints)
• Experience in Reliability Engineering (Major Incident, Problem, Change, SRE, Resilience)
• Experience in Observability & Automation (New Relic, Python, PowerShell, CI/CD, AIOps)
• Experience in Operational Governance (ITIL, Security, SOX, Risk, Vendor Management)

Responsibilities

• Drive reliability, availability, and performance improvements across retail technology platforms, applications, and infrastructure.
• Lead operational activities including incident response, problem management, change management, release readiness, and service transition processes.
• Develop and implement automation, observability, and monitoring solutions that improve operational efficiency and proactively identify service issues.
• Partner with product, engineering, infrastructure, security, and business teams to deliver stable, scalable, and customer-focused technology services.
• Analyze service health, capacity, performance, and reliability metrics to drive continuous improvement, operational resilience, and business continuity.

Skills

SRE

Incident management

Automation

Observability

PowerShell

Python

CI/CD

Azure

APM tools

New Relic

Tools

New Relic

PowerShell

Python

CI/CD

Azure

Job description

Levi Strauss & Co. is seeking an Engineer II, Systems Reliability Engineering, to enhance reliability, performance, and operational excellence across our Retail Technology platforms and infrastructure.

You will lead incident response, problem management, change processes, and release readiness while partnering with product, engineering, and security teams to deliver scalable, customer-focused services. You will drive automation, observability, and monitoring solutions to proactively identify