Senior Reliability Engineer — Global Logistics Systems

Levi Strauss & Co.; Henderson (NV); On-site; USD 130,000 - 180,000; Full time

Job summary

Levi Strauss & Co. Distribution & Logistics IT is seeking a Senior Site Reliability Engineer to ensure reliability and resilience of global warehouse and transportation technology platforms.

You will lead major incident response efforts, drive reliability improvements, and partner with engineering, operations, vendors, cybersecurity, and business stakeholders to reduce risk and improve business continuity across critical supply chain systems.

Qualifications

• 6+ years of experience in systems reliability engineering, application support, platform operations, production support, or enterprise logistics technology environments.
• Experience leading major incident response and cross-functional recovery efforts.
• Strong troubleshooting across applications, integrations, databases, monitoring platforms, and operational technologies.
• Advanced SQL, observability, release validation, and RCA to improve reliability.
• Experience with enterprise platforms such as Manhattan WMS/TMS, SAP, UKG WFM, MuleSoft, Talend, ServiceNow, Power BI/Tableau, and data warehouses.
• Familiarity with observability platforms, log analytics, API management, Linux, Azure, and warehouse automation.
• Experience supporting peak readiness, command center operations, 3PL transitions, major incidents, upgrades, or business continuity.
• Experience supporting warehouse, transportation, supply chain, or enterprise platforms with vendor coordination.

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering, operations, vendors, cybersecurity, infrastructure, and 3PLs to strengthen platform reliability and resilience.
• Coach engineers and support teams on troubleshooting practices and the use of AI-enabled tools to improve reliability and efficiency.

Skills

Incident response leadership

Root cause analysis

Troubleshooting

Observability

Release validation

Operational excellence

AI-enabled tooling

Tools

Manhattan WMS

Manhattan TMS

Centiro TMS

Manhattan LMS

UKG WFM

MuleSoft

Talend

SAP AFS

SAP S/4HANA

ServiceNow

Power BI

Tableau

SQL Server

Oracle

Snowflake

Microsoft Azure

Linux

Job description

Levi Strauss & Co. Distribution & Logistics IT is seeking a Senior Site Reliability Engineer to ensure reliability and resilience of global warehouse and transportation technology platforms.

You will lead major incident response efforts, drive reliability improvements, and partner with engineering, operations, vendors, cybersecurity, and business stakeholders to reduce risk and improve business continuity across critical supply chain systems.