Senior Reliability Engineer, Logistics & WMS

Levi Strauss; Erlanger (KY); On-site; USD 130,000 - 190,000; Full time

Job summary

Levi Strauss & Co. in Erlanger, KY, is seeking a Senior Reliability Engineer to lead incident response and drive improvements across global warehouse and transportation platforms.

You will partner with engineering, operations, vendors, and business stakeholders to reduce risk and improve business continuity. The role demands strong troubleshooting across apps, databases, monitoring platforms, and OT, with experience in enterprise logistics tech and major incident management.

Qualifications

• 6+ years in systems reliability, application support, or enterprise logistics technology environments.
• Experience leading major incident response and cross-functional recovery efforts.
• Strong troubleshooting across applications, integrations, databases, monitoring platforms, and OT.
• Advanced SQL, observability, release validation, and root cause analysis to improve reliability.
• Experience with enterprise platforms like Manhattan, SAP S/4HANA, Microsoft Power BI, Tableau, Snowflake, and ServiceNow.

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering teams, operations teams, vendors, cybersecurity, infrastructure teams, and 3PL providers to strengthen platform reliability and resilience.
• Coach engineers and support teams on troubleshooting practices and the effective use of AI-enabled tools to improve reliability and efficiency.

Skills

Incident response leadership

Cross-functional collaboration

Troubleshooting

SQL

Observability

Major incident management

Tools

Manhattan WMS

Manhattan TMS

Power BI

Tableau

SQL Server

Oracle

Snowflake

ServiceNow

Azure

Linux

Job description

Levi Strauss & Co. in Erlanger, KY, is seeking a Senior Reliability Engineer to lead incident response and drive improvements across global warehouse and transportation platforms.

You will partner with engineering, operations, vendors, and business stakeholders to reduce risk and improve business continuity. The role demands strong troubleshooting across apps, databases, monitoring platforms, and OT, with experience in enterprise logistics tech and major incident management.