Systems Reliability Engineer II — Logistics & WMS

Levi Strauss & Co.; Erlanger (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Levi Strauss & Co. is seeking a Distribution & Logistics IT Reliability Engineer to lead high-impact incident responses for global warehouse and transportation operations.

You will own RCA and remediation efforts, improve monitoring and runbooks, and collaborate with engineering, operations, vendors, and cyber teams to enhance platform reliability. The role requires strong troubleshooting across applications, databases, and APIs, with hands-on experience in Manhattan WMS/TMS and SAP ecosystems.

Qualifications

• 6+ years in systems reliability engineering or related fields.
• Experience leading major incident response and cross-functional recovery.
• Strong troubleshooting across applications, integrations, databases, monitoring.
• Advanced SQL, observability, release validation, and RCA.
• Experience with Manhattan and SAP/ERP platforms.
• Experience with cloud and analytics tools (Azure, Power BI, Tableau).

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering teams, operations teams, vendors, cybersecurity, infrastructure teams, and third-party logistics providers to strengthen platform reliability and resilience.
• Coach engineers on troubleshooting practices and the use of AI-enabled tools to improve reliability and efficiency.

Skills

Incident response leadership

Root cause analysis

Observability

SQL

Troubleshooting

Platform operations

Tools

Manhattan WMS

Manhattan TMS

MuleSoft

Talend

SAP S/4HANA

ServiceNow

Power BI

Tableau

SQL Server

Oracle

Snowflake

Azure

Linux

Job description

Levi Strauss & Co. is seeking a Distribution & Logistics IT Reliability Engineer to lead high-impact incident responses for global warehouse and transportation operations.

You will own RCA and remediation efforts, improve monitoring and runbooks, and collaborate with engineering, operations, vendors, and cyber teams to enhance platform reliability. The role requires strong troubleshooting across applications, databases, and APIs, with hands-on experience in Manhattan WMS/TMS and SAP ecosystems.