Senior Systems Reliability Engineer — Remote

levistraussandco; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Levi Strauss & Co. seeks an experienced Site Reliability Engineer to enhance reliability across retail platforms and store tech. You will drive incident response, change management, and service transitions while collaborating with product, engineering, and security teams to deliver stable services.

Qualifications include 8+ years in SRE/production ops, strong monitoring expertise (New Relic), and automation scripting with Python/PowerShell in a cloud-enabled, enterprise retail setting.

Qualifications

• 8+ years in site reliability engineering, production operations, or related field.
• Experience supporting enterprise applications and infrastructure in complex environments.
• Practical knowledge of incident, problem, and change management and production support.
• Familiarity with monitoring and application performance tools, such as New Relic or comparable platforms.
• Experience with automation or scripting (Python, PowerShell) and cloud technologies.
• Background in retail systems, enterprise platforms, reliability practices, and operational governance.

Responsibilities

• Improve service availability, performance, and resilience across retail platforms and supporting infrastructure.
• Coordinate incident response, problem investigation, change control, release readiness, and service transitions.
• Build or enhance monitoring, observability, and automation to detect issues early and reduce manual operational work.
• Work with product, engineering, infrastructure, security, and business groups to deliver stable services.
• Review service health, capacity, performance, and reliability measures to identify improvements.

Skills

Incident management

Problem management

Change management

Automation scripting

Python

PowerShell

CI/CD tooling

Cloud technologies

Retail systems knowledge

Monitoring & observability

Tools

New Relic

CI/CD tools

Job description

Levi Strauss & Co. seeks an experienced Site Reliability Engineer to enhance reliability across retail platforms and store tech. You will drive incident response, change management, and service transitions while collaborating with product, engineering, and security teams to deliver stable services.

Qualifications include 8+ years in SRE/production ops, strong monitoring expertise (New Relic), and automation scripting with Python/PowerShell in a cloud-enabled, enterprise retail setting.