Reliability Engineer II - Incident Response & Resilience

Levi Strauss & Co; Henderson (NV); On-site; USD 120,000 - 160,000; Full time

Job summary

Levi Strauss & Co. in Henderson, NV is seeking an experienced Distribution & Logistics IT reliability engineer to lead major incident response, coordinate cross-functional teams, and drive remediation to minimize business disruption.

You will improve monitoring, observability, runbooks, and deployment readiness across critical supply chain platforms, partner with engineering, operations, vendors, cybersecurity, and 3PLs, and mentor staff on troubleshooting practices and AI-assisted reliability.

Qualifications

• 6+ years of systems reliability or production support experience.
• Experience leading major incident responses and cross-functional recovery.
• Strong troubleshooting across applications, integrations, databases, monitoring platforms.
• Advanced SQL and root cause analysis skills.
• Experience with Manhattan WMS/S/4HANA or similar enterprise platforms.

Responsibilities

• Lead major incident response and coordinate cross-functional recovery efforts.
• Own root cause analysis and long-term remediation.
• Improve monitoring, observability, and deployment readiness.
• Partner with engineering, operations, vendors, cybersecurity, and 3PLs to strengthen platform resilience.
• Coach engineers on troubleshooting practices and AI-enabled reliability tools.

Skills

Incident leadership

SQL proficiency

Observability

Cross-functional collaboration

Warehousing systems knowledge

Azure

Tools

Manhattan WMS

Manhattan TMS

Tableau/Power BI

ServiceNow

SQL Server

Snowflake

Job description

Levi Strauss & Co. in Henderson, NV is seeking an experienced Distribution & Logistics IT reliability engineer to lead major incident response, coordinate cross-functional teams, and drive remediation to minimize business disruption.

You will improve monitoring, observability, runbooks, and deployment readiness across critical supply chain platforms, partner with engineering, operations, vendors, cybersecurity, and 3PLs, and mentor staff on troubleshooting practices and AI-assisted reliability.