Sr Svc Agent/Non-Driver

Federal Express Corporation; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

Federal Express Corporation in Charlotte, NC seeks a customer service specialist to provide accurate information and assistance to customers, respond to inquiries, and support station operations.

This is a non-driving role requiring a high school diploma and the ability to lift up to 50 lbs, with strong communications skills.

The position emphasizes teamwork and reliability in a fast-paced environment, with additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Able to operate computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver heavy packages with assistive devices.
• Good interpersonal and communication skills.

Responsibilities

• Provide accurate information and assistance to customers.
• Respond to inquiries, resolve problems, and assist with selling company services.
• Perform administrative support for station operations.
• This is a non-driving position.
• Perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Strong communication

Education

High School Diploma or GED

Job description

Job Duties Monday through Friday 1630- 2045

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.

Minimum Education

High School Diploma/GED

Minimum Experience

None

Knowledge, Skills And Abilities

Ability to operate computer terminal. Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.

Job Conditions

Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner.

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)