Sr Svc Agent/Non-Driver

Federal Express Corporation; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Wilmington, NC seeks a customer service orientated individual for a non-driving station role. You will provide accurate information to customers, resolve inquiries, and help sell FedEx services while supporting station operations.

The role includes administrative tasks and other duties as assigned, with a focus on safe handling and teamwork in a busy shipping environment.

Qualifications

• High School Diploma or GED required.
• Non-driving position with station operations duties.
• Ability to lift 50 lbs and maneuver heavy packages.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• This is a non-driving position.
• Performs other duties as assigned.

Skills

Customer service

Communication

Lift 50 lbs

Computer terminal

Education

High School Diploma/GED

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.

Minimum Education

High School Diploma/GED

Minimum Experience

None

Knowledge, Skills And Abilities

Ability to operate computer terminal. Ability to lift 50 lbs. Ability to maneuver
packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.

Job Conditions

Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications

Pay Transparency

Pay

Additional Details

Position will be Monday - Friday

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)