Sr Svc Agent/Non-Driver

FedEx Group; Kirkland (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Federal Express Corporation in North Carolina is seeking a non-driving team member to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services. The role includes light administrative duties to support station operations.

This position requires the ability to operate a computer terminal, lift up to 50 lbs, and maintain strong customer relations.

Qualifications

• High School Diploma or GED required.
• No prior experience required.
• Must be able to operate a computer terminal.
• Excellent communication and human relations skills.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries, resolve problems and promote services.
• Perform administrative duties to support station operations; non-driving role; perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/GED

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.

Minimum Education

High School Diploma/GED

Minimum Experience

None

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communication skills.

Job Conditions

Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Position will be Monday - Friday

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)