Sr Svc Agent/Non-DOT

FedEx Express EU; West Goshen Township (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

FedEx Corporation is seeking a customer-focused team member to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services. The role includes administrative support to ensure smooth station operations and may involve additional duties as assigned.

Applicants must be able to operate a computer terminal, handle packages over 50 lbs with proper equipment or assistance, and maintain good communications with customers and colleagues.

Qualifications

• High school diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift up to 50 lbs.
• Ability to maneuver packages above 50 lbs with equipment or assistance.

Responsibilities

• Provide accurate information and assistance to customers, including responding to inquiries, problem resolution, and selling company services.
• Perform administrative support functions necessary for efficient station operations.
• Perform other duties as assigned.

Skills

Computer terminal operation

Lifting up to 50 lbs

Customer service skills

Education

High School Diploma/G.E.D.

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Mon-Fri 1430-1930

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)