Sr Svc Agent/Non-DOT-2

Federal Express Corporation; West Goshen Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a customer-focused team member to provide accurate information and assistance to customers at a station. You will respond to inquiries, resolve problems, and actively promote FedEx services while supporting daily station operations.

The role requires the ability to operate a computer terminal, lift up to 50 lbs, and handle heavy packages with appropriate equipment or assistance. Strong communication and human relations skills are essential.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift 50 lbs and maneuver heavy packages with equipment or assistance.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries, resolve problems, and promote company services.
• Perform administrative support functions essential to station operations.
• Other duties as assigned.

Skills

Customer service

Problem resolution

Computer terminal operation

Lifting 50 lbs

Communication skills

Education

High School Diploma/G.E.D.

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Additional Details

Monday-Friday

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)