Sr. Solutions Engineer, West

keyfactorinc; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Broad coverage

Paid parental leave

Paid time off

Wellness resources

Professional development

Company-wide day off

Job summary

Keyfactor Inc. is seeking a senior solutions engineer to guide technical discovery and design for strategic customer accounts.

You will translate customer needs into robust architectures and deployment plans while supporting sales efforts and acting as a technical partner to customers and internal teams. Responsibilities include leading discussions, developing tailored designs, and providing advanced technical guidance.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience leading technical customer discussions and developing solutions for key accounts.
• Ability to independently run large virtual and onsite customer meetings and produce architecture recommendations and deployment plans.
• Strategic thinking and adaptability; experience contributing to sales initiatives.
• Mentoring skills and ability to provide technical guidance to customers and colleagues.

Responsibilities

• Lead customer discussions to understand technical requirements, challenges, and business goals.
• Develop tailored solution designs and document recommended architectures and deployment roadmaps.
• Provide advanced technical guidance to customers and internal colleagues, acting as a subject matter resource.
• Support strategic sales planning by connecting product capabilities with customer needs.
• Work with product and engineering teams to align customer requirements with solution capabilities; share actionable feedback from product testing.
• Track industry and competitor developments, and mentor junior team members by sharing technical practices.

Skills

Solution architecture

Customer discussions

Sales support

Mentoring

Education

Bachelor’s degree

Job description

Role overview

Guide technical discovery and solution design for strategic customer accounts in a senior solutions engineering role. You will translate customer needs into robust recommended architectures and deployment plans, while supporting sales initiatives and serving as a technical partner to customers and internal teams.

Responsibilities

• Lead customer discussions to understand technical requirements, challenges, and business goals.
• Develop tailored solution designs and document recommended architectures and deployment roadmaps.
• Provide advanced technical guidance to customers and internal colleagues, acting as a subject matter resource.
• Support strategic sales planning by connecting product capabilities with customer needs.
• Work with product and engineering teams to align customer requirements with solution capabilities; share actionable feedback from product testing.
• Track industry and competitor developments, and mentor junior team members by sharing technical practices.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Extensive experience leading technical customer discussions and developing solutions for key accounts.
• Ability to independently run large virtual and onsite customer meetings and produce architecture recommendations and deployment plans.
• Strategic thinking, adaptability to changing customer needs, and experience contributing to sales initiatives.
• Mentoring skills and ability to provide technical guidance to customers and colleagues.

Benefits and work setup

• Full-time, remote role for the western United States; travel is expected at approximately 25–40%.
• Compensation is based on experience.
• Benefits include broad coverage, paid parental leave and family-building support, paid time off, wellness resources, and professional development opportunities.
• A company-wide day off is offered on the second Friday of most months.