Sr. Sales And Purchasing Advisor

Brobston Group LLC; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Brobston Group LLC is seeking a Senior Sales And Purchasing Advisor to manage inquiries and lead the buying and selling of premium pre-owned watches. You will negotiate trade-ins and close deals, handling the full sales cycle from initial contact through aftersales while ensuring compliance with procedures.

The role focuses on delivering exceptional service to high-ticket clients via phone and email, while meeting aggressive sales and purchasing targets.

Qualifications

• Proven email and phone sales experience with high-ticket clients.
• Deep knowledge of watch brands, models, and movements (quartz, automatic, manual).
• Experience tracking KPIs such as response time, sales/purchasing targets, and conversion.

Responsibilities

• Manage inquiries on watches via phone and email and deliver timely responses.
• Buy, sell, and negotiate prices of watches, including handling trade-ins.
• Oversee end-to-end sales and purchasing from initial contact to aftersales.
• Handle live orders post payment and resolve aftersales queries.
• Ensure compliance with sales, financial, and security procedures.
• Meet KPIs: units sold/purchased, conversion rate, and response times.

Skills

Email sales

Phone sales

High-ticket sales

Negotiation

Organized

Communication

Job description

Summary

The Senior Sales And Purchasing Advisor will manage incoming enquiries and lead the buying and selling of premium pre-owned watches, including negotiating trade-ins and closing deals. The role covers the end-to-end sales and purchasing process from initial contact through aftersales, ensuring compliance with sales, financial, and security procedures. The advisor will deliver exceptional customer service to high-ticket clients via phone and email while meeting sales and purchasing targets.

Responsibilities

• Manage inquiries on watches via phone and email using a first-come, first-served queue and deliver timely responses


• Buy, sell, and negotiate prices of watches, including handling trade-ins to maximize margin


• Manage the full sales and purchasing process from contact to conversion and aftersales


• Handle live orders post payment and resolve aftersales queries from clients


• Ensure compliance with company sales, financial, and security procedures


• Work to meet KPIs such as units sold, units purchased, conversion rate, and response times

Requirements

• Proven email and phone sales experience; experience with high-ticket customer interactions is required


• Exceptional knowledge of watch brands and specific models and understanding of quartz, automatic, and manual movements


• Experience working with KPIs such as first reply time, speed of answer, and sales/purchasing targets


• Strong negotiation skills, ideally including experience with trade-ins


• Highly organized, results driven, able to follow technical instructions and internal procedures precisely


• Excellent communication skills and a personable, professional manner