Senior Luxury Watch Sales & Purchasing Advisor

Watchfinder; New York (NY); Vor Ort; USD 39.000 - 43.000; Vollzeit

Benefits dieser Stelle

Commission scheme

Benefits package

Healthy work environment

Zusammenfassung

Richemont in New York is seeking a talented luxury watches sales advisor to manage inquiries, negotiate prices, and guide clients through the buying and selling process for pre-owned timepieces.

You will handle live orders post payment, ensure compliance with sales and security procedures, and deliver outstanding customer service in a high-ticket environment, with a generous commission scheme and comprehensive benefits.

Qualifikationen

• Experience meeting KPIs such as first reply time, speed of phone answer, and sales targets.
• Exceptional knowledge of watch brands and specific models.
• Knowledge of quartz, automatic, and manual wind movements.
• Ability to negotiate, preferably with a trade-in involved.
• Ability to interpret technical information and follow instructions precisely.
• Results-driven with an entrepreneurial mindset; very personable and polite.
• Highly organized with the ability to prioritize workload.
• Strong communication skills via email and phone.
• Adherence to company policies and health and safety procedures.
• Experience dealing with customers on high-ticket items; email and phone sales is a must.

Aufgaben

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients

Kenntnisse

KPI driven

Watch brand knowledge

Movement knowledge

Negotiation

Attention to detail

Email & phone sales

Jobbeschreibung

Richemont in New York is seeking a talented luxury watches sales advisor to manage inquiries, negotiate prices, and guide clients through the buying and selling process for pre-owned timepieces.

You will handle live orders post payment, ensure compliance with sales and security procedures, and deliver outstanding customer service in a high-ticket environment, with a generous commission scheme and comprehensive benefits.