Sr. Sales & Purchasing Advisor

Richemont Iberia SL; New York (NY); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Commission scheme

Comprehensive benefits package

Job summary

Richemont in New York is seeking a client-focused sales specialist for luxury watches. You will manage inquiries, negotiate prices (including trade-ins), and ensure compliance with HQ procedures while delivering exceptional service to high-value clients.

Responsibilities span end-to-end sales and aftersales, with a strong emphasis on efficiency, accuracy, and brand knowledge of premium timepieces. Commission-based compensation supplements base pay.

Qualifications

• Experience with KPIs such as first reply time, speed of phone answer, and meeting sales/purchasing targets.
• Exceptional knowledge of watch brands and specific models.
• Knowledge of watch mechanics including quartz, automatic, and manual wind movements.
• Negotiation ability (ideally with trade-ins).
• Ability to absorb technical information and follow instructions precisely.
• Results-driven with an entrepreneurial mindset.
• Excellent interpersonal skills and courtesy.
• Strong organizational ability and workload prioritization.
• Clear email and phone communication.
• Adherence to WF & Co policies and Health and Safety procedures.
• Experience selling high-ticket items to individual customers.
• Email and phone sales experience is a must.

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by phone & email) and delivering timely responses.
• Buying, selling, and negotiating prices of watches including trade-ins to secure a margin-friendly deal.
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ.
• Providing excellent customer service and a premium pre-owned watch buying/selling experience.
• Managing the sales/purchasing processes from start to finish; contact, conversion, and aftersales.
• Understanding internal procedures from watch receipt to delivery to the client.
• Handling live orders post payment and addressing aftersales queries.

Job description

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling 'live' orders post payment, and dealing with aftersales queries from your clients

Qualifications

• Experience working with Key Performance Indicators such as first reply time, speed of phone answer, and meeting sales/purchasing targets
• Exceptional knowledge of not only watch brands, but specific models offered by them
• Knowledge of the inner workings of timepieces, including quartz, automatic, and manual wind movements
• Ability to negotiate (ideally with a trade-in involved)
• Ability to take in technical information and follow instructions/directions precisely
• Results driven and motivated, with an entrepreneurial mindset
• Very personable and polite
• Highly organized with the ability to prioritize workload
• Strong communication skills and confidence via email and phone
• Ability to adhere to the WF & Co policies and procedures document, as well as Health and Safety procedures
• Experience working with customers on a one to one basis on high ticket items
• Email and phone sales experience is a MUST

What's in it for you?

• You will embark on an exciting new venture in New York, which will enable you to grow yourself within the luxury retail space
• Gain valuable experience working in a multi-brand, multi-channel sales environment
• Various company benefits, with a generous commission scheme

KPIs and Targets

• Units sold (per month)
• Units purchased (per month)
• Negotiation/discount percentage control
• Email reply times/speed of answer on phones
• Client testimonials via Trustpilot and Google
• Conversion rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $31. This role is commission eligible.

Salary will be negotiated based on relevant skills and experience.