Sr. Sales & Purchasing Advisor

US08 *E* Watchfinder USA; City of Niagara Falls (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Life Insurance

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

Watchfinder & Co. in New York is seeking a customer-focused sales professional to manage inquiries and close deals on premium pre-owned watches. You will handle both phone and email communications, negotiate prices, and drive end-to-end sales and aftersales experiences.

The role emphasizes KPI-driven performance, familiarity with watch brands, and the ability to discuss trade-ins to secure the best margins. Expect a commission-based structure within a luxury retail context.

Qualifications

• Experience with KPIs like first reply time and phone response speed.
• Knowledge of watch brands and models.
• Ability to negotiate, including trade-ins.
• Excellent communication via phone and email.

Responsibilities

• Manage inquiries via phone and email in a first-come, first-served queue.
• Buy, sell, and negotiate prices; handle trade-ins for best margins.
• Ensure compliance with sales, financial, and security procedures.
• Provide exceptional customer service for pre-owned watches.
• Oversee end-to-end sales and purchasing processes.
• Understand internal procedures from receipt to delivery.
• Handle live orders post payment and aftersales queries.

Skills

Phone sales

Email sales

Negotiation

Customer service

High-ticket sales

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses.
• Buying, selling, and negotiating prices of watches including trade‑ins to secure a deal with the best possible margin.
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ.
• Demonstrating excellent customer service skills, providing our clients with the best possible pre‑owned watch buying/selling experience.
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales.
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client.
• Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients.

Qualifications

• Experience working with Key Performance Indicators such as first reply time, speed of phone answer, and meeting sales/purchasing targets.
• Exceptional knowledge of not only watch brands, but specific models offered by them.
• Knowledge of the inner workings of timepieces, including quartz, automatic, and manual wind movements.
• Ability to negotiate (ideally with a trade‑in involved).
• Ability to take in technical information and follow instructions/directions precisely.
• Results driven and motivated, with an entrepreneurial mindset.
• Very personable and polite.
• Highly organized with the ability to prioritize workload.
• Strong communication skills and confidence via email and phone.
• Ability to adhere to the WF & Co policies and procedures document, as well as Health and Safety procedures.
• Experience working with customers on a one to one basis on high ticket items.
• Email and phone sales experience is a MUST.

What’s in it for you?

• KPI’s and Targets
• Units sold (per month)
• Units purchased (per month)
• Negotiation/discount percentage control
• Email reply times/speed of answer on phones
• Client testimonials via Trustpilot and Google Conversion rate

Various company benefits, with a generous commission scheme

Benefits

• medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• paid time off.
• wellness reimbursement benefit.
• employee assistance program.
• volunteer days off.

We Offer Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones.

Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

You will embark on an exciting new venture in New York, which will enable you to grow yourself within the luxury retail space.

Gain valuable experience working in a multi‑brand, multi‑channel sales environment.

Expected Salary Range

Expected Salary Range: $28 - $31. This role is commission eligible. Salary will be negotiated based on relevant skills and experience. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.