Sr. Manager, Ops & Billing Excellence

Epicor Software Corporation; Austin (TX); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor Software Corporation in Austin, TX seeks a senior leader to manage and develop a Business Systems Analysts and Operations team. You will guide cross-department collaboration, optimize pre-order operations, establish KPIs, monitor daily performance, and drive profitability through process improvements.

The role emphasizes strategic planning, stakeholder alignment, and delivering ad hoc reports. Ideal candidates bring 8+ years of experience, multi-location software/industry background, and

Qualifications

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.
• Problem solving - attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven.
• Customer service orientation - consistently meeting and anticipating the needs of internal customers.
• Ability to multi task and shift priorities as needed to meet deadlines.
• Strong analytical skills and attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong team building skills.
• Bachelor’s degree (or equivalent experience).
• 8+ years applicable experience and demonstrated success/knowledge.
• 3+ years of specialized/industry experience.
• 3+ years in Software Industry preferred.

Responsibilities

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

Skills

Software experience

Process improvement

Multi-location experience

Problem solving

Customer service

Multi-tasking

Analytical skills

Communication skills

Team building

Education

Bachelor's degree or equivalent

Job description

Epicor Software Corporation in Austin, TX seeks a senior leader to manage and develop a Business Systems Analysts and Operations team. You will guide cross-department collaboration, optimize pre-order operations, establish KPIs, monitor daily performance, and drive profitability through process improvements.

The role emphasizes strategic planning, stakeholder alignment, and delivering ad hoc reports. Ideal candidates bring 8+ years of experience, multi-location software/industry background, and