Head of Pre-Order Operations & Systems Excellence

Epicor; Austin (TX); Hybrid; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor in Austin, TX is seeking a Mgr, Business Ops to lead a team focused on pre-order operational activities across sales quotes, orders, purchasing, pricing and procurement. You will drive operational excellence through tech improvements, guidance across departments, and KPI-driven quality assessments.

You will mentor Business Systems Analysts and Operations staff, optimize processes, monitor performance, and deliver ad hoc reports for strategic initiatives.

Qualifications

• Experience with using and/or implementing software
• Experience in evaluating and streamlining processes
• Experience with multi-company and multi-location environment
• Bachelor's degree or equivalent experience

Responsibilities

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

Skills

Analytical skills

Communication skills

Team building

Problem Solving

Customer service

Multitasking

Attention to detail

Education

Bachelor's degree (or equivalent experience)

Job description

Epicor in Austin, TX is seeking a Mgr, Business Ops to lead a team focused on pre-order operational activities across sales quotes, orders, purchasing, pricing and procurement. You will drive operational excellence through tech improvements, guidance across departments, and KPI-driven quality assessments.

You will mentor Business Systems Analysts and Operations staff, optimize processes, monitor performance, and deliver ad hoc reports for strategic initiatives.