Pre-Order Ops & Billing Lead (Hybrid)

RXinsider LTD.; Dublin (CA); Hybrid; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Manager of Business Operations to lead a cross-functional team optimizing pre-order processes, KPIs, and stakeholder alignment. The role focuses on system reliability, efficiency, and profitability across multi-site operations.

The successful candidate will guide and train a diverse team, drive process improvements, and deliver ad hoc insights to support strategic initiatives within a hybrid work setting.

Qualifications

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.
• Problem solving - attention to detail and persistence in driving improvement.
• Effective verbal and written communication skills.

Responsibilities

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

Skills

Software implementation

Process optimization

Multi-location environment

Problem solving

Customer service orientation

Communication

Time management

Team building

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

ERP software

Job description

Epicor is seeking a Manager of Business Operations to lead a cross-functional team optimizing pre-order processes, KPIs, and stakeholder alignment. The role focuses on system reliability, efficiency, and profitability across multi-site operations.

The successful candidate will guide and train a diverse team, drive process improvements, and deliver ad hoc insights to support strategic initiatives within a hybrid work setting.