Technical Support Analyst 4

BeyondSOF; Petersburg (VA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

BeyondSOF is seeking a VDH Technical Support Analyst III for a hybrid role in Virginia. The candidate will maintain and troubleshoot computer systems and peripherals, manage user accounts, and assist with hardware/software upgrades while ensuring security controls are in place.

Strong ITSM experience and MS 365 proficiency are required, with project management skills a plus. The role emphasizes collaboration, clear technical communication, and the ability to handle multiple priorities in a

Qualifications

• Bachelor's degree or work experience in IT may meet requirement.
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General knowledge of MS 365 applications (Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings).
• Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
• Experience troubleshooting hardware and software - hands-on or from a service desk.
• Ability to write clear emails explaining technical issues and follow up with users.
• Understand various types of technology and research them to troubleshoot issues.
• Knowledge of Virginia IT policies related to PC Refresh.
• Strong teamwork and collaboration; Microsoft Office Specialist Certification is a plus.
• Knowledge of Virginia Information Technologies Agency (VITA) is a plus.
• Excellent project management skills and ability to manage multiple priorities.
• PC/Hardware experience; Windows 10 environment support.
• Hardware/software troubleshooting experience.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems and peripherals.
• Documents and maintains hardware/software systems upgrades or replacements.
• Supports user accounts, including rights, security, and groups.
• Performs basic operation, monitoring, installation, troubleshooting, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares service record documentation and adheres to standards/regulations.
• Provides technical assistance for applications and hardware problems.
• Installs, maintains, moves, tests, and upgrades hardware/software.
• Reviews and recommends procurement of IT equipment.
• Maintains security controls over software.

Skills

Meeting leadership

Requirements gathering

Issue escalation

Problem solving

Technical writing

User communications

Researching issues

Team collaboration

Project management

Education

Bachelor's degree in Information Technology or related field

Tools

MS 365 suite

Windows 10 support

SharePoint/Teams/Forms

Job description

Interview Mode: In Person Only
Need Resume by 14th July

.VDH TECHNICAL SUPPORT ANALYST III (HYBRID)

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

Skill Required / Desired Amount Experience

• Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana
• Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
• Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
• Required Experience troubleshooting hardware and software -hands-on or from a service desk
• Required Demonstrated skills in creating professional communications to users.
• Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
• Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
• Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
• Highly desired Demonstrated success working as a team member and collaborating to achieve objectives.
• Highly desired Microsoft Office Specialist Certification -Associate or Above.
• Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
• Highly desired Excellent project management skills and ability to manage multiple priorities
• Desired PC/Hardware experience
• Required Some level of desktop support experience and supporting a Windows 10environment
• Desired Hardware/software troubleshooting experience

Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2 Please list candidate's email address.