Technical Support Analyst 4

Beyond SOF; Petersburg (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Beyond SOF is seeking a VDH Technical Support Analyst III for a hybrid work arrangement in Virginia. You will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals, while upgrading or replacing software and hardware as needed.

You will handle IT service management tasks, support MS 365 apps, lead meetings, document issues, and communicate clearly with users. The role requires a bachelor’s in IT or equivalent experience and strong project management skills.

Qualifications

• Bachelor's degree in an Information Technology related discipline; work experience may meet this requirement in lieu of a degree at the hiring manager.
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
• Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensions.
• Experience troubleshooting hardware and software - hands-on or from a service desk.
• Demonstrated skills in creating professional communications to users.
• Must be able to write clear emails explaining technical issues and work toward solution.
• Must have a basic understanding of various types of technology and be able to research them to troubleshoot issues.
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh.
• Strong project management skills and ability to manage multiple priorities.
• Some level of desktop support experience and supporting a Windows 10 environment.
• Hardware/software troubleshooting experience.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommend procurement of information technology equipment.
• Maintains the necessary security controls over software.

Skills

ITSM knowledge

MS 365

Meetings leadership

Hardware troubleshooting

Software troubleshooting

Professional communication

Windows 10

Project management

PC hardware experience

Office 365 certification

Education

Bachelor's degree in Information Technology related discipline

Job description

Interview Mode: In Person Only

Need Resume by 14th July

VDH TECHNICAL SUPPORT ANALYST III (HYBRID)

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.

Identifies and resolves basic communications problems.

Prepares or assists in the preparation of service record documentation.

Shows awareness of standards and regulatory requirements related to assigned tasks.

Provides technical assistance and support for applications and hardware problems.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

Reviews and recommend procurement of information technology equipment.

Maintains the necessary security controls over software.

Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana

Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.

Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.

Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens

Required Experience troubleshooting hardware and software -hands-on or from a service desk

Required Demonstrated skills in creating professional communications to users.

Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed

Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh

Highly desired Demonstrated success working as a team member and collaborating to achieve objectives.

Highly desired Microsoft Office Specialist Certification -Associate or Above.

Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)

Highly desired Excellent project management skills and ability to manage multiple priorities

Desired PC/Hardware experience

Required Some level of desktop support experience and supporting a Windows 10environment

Desired Hardware/software troubleshooting experience

Required

Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors.

Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2 Please list candidate's email address.