Sr Customer Service Rep

Lincare Holdings; Village of Newark (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Lincare Holdings Inc. in Newark, NY, seeks an experienced Customer Service Supervisor to oversee order entry processes and ensure adherence to management procedures.

The role focuses on supervising CS personnel and training new hires, while monitoring order flow and maintaining patient records. Responsibilities include supervising staff, monitoring calls, and ensuring proper communication with patients and coworkers.

Qualifications

• GED or higher, related experience or training.
• Computer data entry experience.
• Ability to read and understand patient orders and pharmacy terminology.

Responsibilities

• Assist the Customer Service Supervisor in supervising all CS personnel.
• Participate in training of CS staff including new hires.
• Monitor flow of orders to and from CS Department.
• Delete, correct, or re-enter patient orders as needed.
• Monitor phone calls to ensure proper telephone techniques by CS staff.
• Read and analyze documents such as patient orders; comprehend pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training and development.
• Calculate figures related to frequencies and doses dispensed.
• Follow approved procedures when reprimanding or disciplining staff.

Skills

Supervision

Training

Order entry

Customer service

Phone etiquette

Education

GED

Computer entry

Job description

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, correct, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructionsFairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary