Customer Service Rep

Lincare Holdings; Earth City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service-focused professional in Missouri to handle inbound and outbound calls, document orders, and update patient information. The role involves reading patient orders, understanding pharmacy terminology, and collaborating with teammates to ensure accurate processing.

Responsibilities include training colleagues, calculating dosage frequency, and adhering to physician-directed instructions, with an emphasis on accuracy and clear communication in a

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent combination of education and experience
• Data-entry and computer experience required
• Must meet any licensing requirements necessary for specific location

Responsibilities

• Answer customer questions and resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction
• Communicate with customers via inbound and outbound calls and automated outbound dialer system
• Document calls and enter customer orders in computerized records system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures related to frequency and doses dispensed
• Follow oral and written instructions

Skills

Data-entry

Customer communication

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Data-entry and computer experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.