Customer Service Rep

Lincare; Earth City (MO); On-site; USD 38,000 - 56,000; Full time

Job summary

Lincare in the United States is seeking a customer service representative to communicate with customers, answer questions, and support compliance with physician directions. The role involves handling inbound/outbound calls, documenting orders, updating demographics, and understanding pharmacy terminology.

The position may require assisting in training staff and accurately calculating dosage frequencies. A strong emphasis on clear communication with patients and coworkers is essential to ensure

Qualifications

• Experience in customer service or call center environments.
• Familiarity with processing orders and updating customer records.
• Understanding of pharmacy terminology and basic dosage concepts.

Responsibilities

• Handle inbound and outbound calls to answer questions and resolve issues.
• Document calls and enter customer orders into the system.
• Verify and update customer demographic information.
• Read and interpret patient orders and related documents.
• Explain pharmacy terminology to coworkers and patients as needed.
• Assist in training of new employees.
• Compute dosages and frequencies for dispensed items.
• Follow oral and written instructions to complete tasks.

Skills

Customer service

Phone communication

Documentation

Pharmacy terminology

Training others

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system


• Document calls, entering customer orders in computerized record keeping system


• Verify and update customer demographic information


• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• Help with the training of employees


• Calculate figures and amounts in reference to frequency and doses dispensed


• Apply common sense understanding to carry out oral and written instructions