Customer Service Rep

Lincare Holdings Inc.; Earth City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Lincare Holdings Inc. is seeking a patient services representative to communicate with customers, document orders, and verify demographics.

The role involves handling inbound and outbound calls, understanding prescription terminology, and supporting team training in a fast-paced, healthcare-focused environment. Qualifications include a high school diploma or GED, data-entry skills, and basic computer experience.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Must meet licensing requirements for location
• Data-entry and computer experience required

Responsibilities

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Data entry

Computer literacy

Education

High school diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Qualifications

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Data-entry and computer experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.