Customer Service Rep

Talentify; Earth City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a customer-focused representative in Earth City, MO, to handle inbound and outbound calls, document orders, and maintain accurate customer records. The role requires reading pharmacy-related documents and ensuring accurate data entry.

Ideal candidates have a GED or high school diploma, basic computer skills, and the ability to learn pharmacy terminology. Training and routine performance support are provided.

Qualifications

• Strong communication skills for customer interactions.
• Accurate data-entry and record-keeping abilities.
• Familiarity with basic computer systems and software.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Document calls and enter orders in the computerized system.
• Verify and update customer demographic information and read orders.

Skills

Communication

Data-entry

Computer literacy

Education

High school diploma or GED

Licensing requirements (location)

Related experience/training (1-3 months)

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Qualifications

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Data-entry and computer experience required

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.