Customer Service Rep

Talentify; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Other benefits

Employee referrals

Discount programs

Job summary

Talentify in Cincinnati is seeking a detail-oriented customer communications specialist to assist patients by answering questions, resolving problems, and guiding on product and service needs. You will support compliance with physician directions and document interactions.

Daily tasks include handling calls, assessing needs, entering orders, updating records, and continuing training. A high school diploma or GED and basic computer entry skills are required; lifting up to 50 pounds may be

Qualifications

• Read and analyze patient orders and documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Perform calculations for frequency and doses dispensed.
• Apply instructions to daily tasks.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Read and analyze documents

Pharmacy terminology understanding

Effective communication

Train others

Numeric calculations

Follow instructions

Education

High School Diploma or GED

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

• ongoing training and advancement opportunities
• comprehensive medical, dental, and vision coverage
• paid time off
• retirement savings
• tuition reimbursement
• other benefits
• employee referral program
• a wide array of employee discounts