Sr. Customer Quality Manager

Omiz Staffing Solutions (OSS); San Jose (CA); Hybrid; USD 130,000 - 220,000; Full time

Job summary

Omiz Staffing Solutions (OSS) is seeking a Sr. Customer Quality Manager to lead quality assurance efforts in a high-impact semiconductor role. The ideal candidate will champion customer satisfaction and quality excellence, managing a team and serving as the primary contact for quality-related matters, while leveraging extensive experience and technical knowledge.

Qualifications

• 10+ years in customer quality engineering in semiconductor industry.
• Expert in 8D problem-solving and quality systems.
• Exceptional technical writing skills.

Responsibilities

• Lead and inspire a high-performing quality engineering team.
• Drive problem resolution ensuring timely data-driven responses.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Customer Communication

Quality Engineering Experience

8D Problem-Solving

Technical Writing

Education

B.S. in Electrical Engineering or related field

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Omiz Staffing Solutions (OSS)

Certified #LicensedToHire! Recruitment Manager at Omiz Staffing Solutions (OSS)

Sr. Customer Quality Manager – Lead Quality Excellence!

Quality Assurance | California | Onsite/Hybrid

Are you ready to champion quality and customer satisfaction in a high-impact semiconductor role? This is your chance to join a world-class team and lead the way in ensuring exceptional product performance and trusted customer relationships. If you're a strong communicator with deep quality engineering experience, this is the opportunity to make your mark!

What You'll Do:-

Be the face of quality for our customers — lead, manage, and inspire a high-performing quality engineering team.

Serve as the go-to expert on all quality matters, ensuring alignment between customer expectations and internal standards.

Drive problem resolution with 8D methodology, ensuring timely, effective, and data-driven responses to customer concerns.

Collaborate across engineering, test, product, and field sales teams to elevate customer satisfaction.

Read customer audits, change notifications, and support approval processes for products.

Travel worldwide as needed to visit customer sites and strengthen relationships.

What We're Looking For:

A B.S. in Electrical Engineering or a related technical field

10+ years in customer quality engineering in the semiconductor industry

Expert in 8D problem-solving and quality systems

Experience communicating directly with customers in a Quality Manager capacity

Strong understanding of semiconductor manufacturing and product lifecycle

Exceptional technical writing skills with an ability to turn data into clear, actionable reports

Willingness to travel internationally as needed

Bonus: Fluency in Mandarin for written and verbal communication, A HUGE PLUS!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Semiconductor Manufacturing

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