Sr. Customer Quality Manager

Accord Technologies Inc; San Jose (CA); On-site; USD 158,000 - 230,000; Full time

Job summary

Accord Technologies Inc is seeking a talented Sr. Customer Quality Manager to drive quality assurance efforts in San Jose, CA. The role involves leading a quality engineering team, collaborating across functional groups, and ensuring high customer satisfaction through effective quality management practices. Candidates must be experienced in integrated circuits, possess a B.S. in Electrical Engineering, and have exceptional problem-solving and communication skills, particularly in a semiconductor environment.

Qualifications

• 10+ years of experience in customer quality engineering involving integrated circuits.
• Direct customer facing experience in quality manager role.
• Must be able to communicate effectively in English and Mandarin.

Responsibilities

• Lead, coach and manage quality engineering team.
• Collaborate with functional teams to achieve quality goals.
• Drive corrective and preventive actions from field failures.

Skills

Problem solving skills

Technical writing

Quality systems expertise

Education

B.S. in Electrical Engineering

Job description

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Sr. Customer Quality Manager

San Jose, CA

Full time employment (Direct client)

• Lead, coach and manage quality engineering team.
• Directly interface with customers on quality maters
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
• Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
• Define and implement product quality operational and systemic improvements.
• Provide product change notifications to customers.
  
  

Sr. Customer Quality Manager

San Jose, CA

Full time employment (Direct client) Description: Candidate will be the champion of quality in promoting customers' perception products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers' approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.

• Lead, coach and manage quality engineering team.
• Directly interface with customers on quality maters
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
• Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
• Define and implement product quality operational and systemic improvements.
• Provide product change notifications to customers.
  
  

Requirements:

• B.S. in Electrical Engineering or an equivalent technical discipline.
• 10+ years of experience in customer quality engineering involving integrated circuits.
• Expert in 8D problem resolution process.
• Direct customer facing experience in quality manager role.
• Must have problem solving skills on semiconductor products and manufacturing processes.
• Must have excellent technical writing in organized and concise manner based on facts and data.
• Must be available to travel to customer sites worldwide will be as required.
• Must be able to carry out verbal and written technical communications.
  
  

Preference:

• Able to also carry out verbal and written technical communications in Mandarin.
• The annual base pay range for this position is $158,695- $229,046.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

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