Sr. Customer Quality Manager [29644]

Stealth Stanford AI Startup; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading semiconductor manufacturing company is seeking a Quality Engineering Manager to ensure customer satisfaction and product quality. The candidate will lead a team, interface with customers, and drive quality improvements. This role requires extensive experience in quality engineering, particularly in integrated circuits, and strong problem-solving skills.

Qualifications

• 10+ years of experience in customer quality engineering.
• Expert in 8D problem resolution process.

Responsibilities

• Lead, coach and manage quality engineering team.
• Directly interface with customers on quality matters.
• Drive corrective and preventive actions from field failures.

Skills

Problem Solving

Communication

Education

B.S. in Electrical Engineering

Job description

The candidate will be the champion of quality in promoting customers’ perception of company products. The candidate will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution of product quality problems, and drive corrective and preventive actions as needed. The candidate will act as the technical interface on quality matters with customers. As such, the candidate must have quality systems expertise with excellent organizational and communication skills. The candidate must have a proven track record of having worked in a similar role at a semiconductor company.

Specific responsibilities include, but are not limited to, the following:

1. Lead, coach and manage quality engineering team.
2. Directly interface with customers on quality matters.
3. Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
4. Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
5. Define and implement product quality operational and systemic improvements.
6. Provide product change notifications to customers.

Requirements:

• B.S. in Electrical Engineering or an equivalent technical discipline.
• 10+ years of experience in customer quality engineering involving integrated circuits.
• Expert in 8D problem resolution process.
• Direct customer facing experience in a quality manager role.
• Problem solving skills on semiconductor products and manufacturing processes.
• Excellent technical writing skills, organized and concise, based on facts and data.
• Availability to travel to customer sites worldwide as required.
• Ability to carry out verbal and written technical communications.

Preference:

• Ability to carry out verbal and written technical communications in Mandarin.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Semiconductor Manufacturing