Senior Manager, Quality Operations

The Farmer's Dog; United States; Remote; USD 154,000 - 178,000; Full time

Job summary

The Farmer’s Dog is seeking a Senior Manager of Quality Operations to enhance food safety and quality standards across operations. You will interface with manufacturing partners to ensure compliance with FDA and USDA regulations while executing food safety initiatives. This key role promises dynamic challenges and the opportunity to meaningfully impact pet health.

Benefits

Dog-friendly office in Greenwich Village

Market-competitive compensation and equity packages

Comprehensive Healthcare, Dental, and Vision

Company supported mental health benefits

12 week paid parental leave

Competitive 401k plan with company match

Flexible PTO

Discounted fresh food for your pup

Qualifications

• 10+ years of experience in Food Safety & Quality within manufacturing environments.
• Deep knowledge of FDA, USDA, and GFSI compliance standards.
• 3+ years managing food safety programs at third-party manufacturing sites.

Responsibilities

• Own execution of Food Safety and Quality programs at third-party manufacturers.
• Lead Root Cause Analysis and implement Corrective and Preventive Actions.
• Conduct food safety, quality, and regulatory risk assessments and audits.

Skills

Food Safety

Quality Management

Regulatory Compliance

Project Management

Communication Skills

Education

Bachelor’s or Master’s degree in Microbiology, Food Safety, Quality Management, or related field

Tools

Microsoft Office

Google Workspace

Statistical and Analytical Tools

Job description

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

We’re looking for a Senior Manager, Quality Operations who will play a critical role in upholding the trust our customers place in our brand by ensuring the highest quality standards across our products. This role is responsible for developing and implementing processes and procedures that support both internal and external Quality Management Systems. Acting as a subject matter expert, you’ll provide technical guidance in your area of expertise and effectively communicate quality risks, opportunities, and strategies to cross-functional teams. You’ll collaborate closely with our manufacturing partners, product development teams (internal and external), and suppliers to build and refine processes that ensure all ingredients and finished products meet specifications and are handled properly from sourcing to delivery. The Senior Manager, Quality Operations reports directly to the VP of Food Safety, Quality, and Regulatory (FSQR).

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own.We proactively source input.We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Own the execution of Food Safety and Quality programs at third-party manufacturing partners
• Lead Root Cause Analysis and implement Corrective and Preventive Actions (CAPA) in response to quality or food safety issues
• Provide practical food safety expertise and guidance to support manufacturing site operations
• Oversee the implementation and ongoing optimization of The Farmer’s Dog microbiological program, including risk assessments and compliance monitoring
• Support investigations and resolution of escalated complaints involving key regulatory agencies (e.g., USDA, FDA, AAFCO)
• Make complex, risk-based food safety decisions that ensure compliance with regulatory and internal standards while enabling reliable product delivery
• Conduct food safety, quality, and regulatory risk assessments and audits for new manufacturing partners, suppliers, and fulfillment centers
  Analyze data to identify trends and issues, using insights to guide food safety and quality improvements and cross-functional education
• Monitor and evaluate contract manufacturers to ensure alignment with The Farmer’s Dog food safety and quality standards
• Demonstrate a proactive approach to identifying and solving complex food safety and quality challenges
• Apply strong communication and influencing skills to implement effective problem resolution
• Lead cross-functional teams to drive adherence to food safety initiatives, CAPA execution, and process improvements at contract manufacturers
• Direct day-to-day food safety and quality activities within assigned areas of responsibility
• Engage and coordinate with subject matter experts to ensure ongoing regulatory compliance and high food safety standards
• Exhibit strong project management capabilities across multiple concurrent initiatives
• Display confidence and sound judgment in making and defending tough decisions
• Collaborate effectively with co-manufacturers, supplier QA teams, product development partners, and third-party service providers
• Provide technical data and decision-making support on issues related to food safety and product quality
• Partner with the Sr. Manager, Quality Engineer and cross-functional teams to apply early management tools to all new product launches

We're Excited About You Because

• 10+ years of experience in Food Safety & Quality within the human food industry and manufacturing environments
• Deep knowledge of FDA, USDA, and GFSI compliance standards
• 3+ years of direct experience managing food safety programs at third-party manufacturing sites
• Strong background in food product development, production processes, and core food safety principles
• Bachelor’s or Master’s degree in Microbiology, Food Safety, Quality Management, or a related field
• Expert understanding of FDA and USDA regulations and documentation requirements
• Certified in PCQI and HACCP (including Seafood HACCP); ASQ certification preferred
• Experienced in conducting food safety audits and applying Lean Manufacturing tools for root cause analysis
• Excellent communication skills, including presenting, report writing, and training across all organizational levels
  Willing and able to travel 30–50%
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access) and Google Workspace (Docs, Sheets, Slides, Forms)
• Skilled in using statistical and analytical tools to support quality and safety initiatives

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to supporting a diverse workforce, and investing in internal structures, opportunities, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $154,000 - $178,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please [e-mail].