Sr. Customer Quality Manager

Power Integrations; San Jose (CA); On-site; USD 158,000 - 230,000; Full time

Job summary

Join a forward-thinking company as a Quality Engineering Manager, where you will champion quality standards and enhance customer satisfaction. In this pivotal role, you will lead a team, interface directly with customers, and collaborate across various functional teams to resolve quality issues and drive improvements. This position offers the opportunity to make a significant impact on product quality in the semiconductor industry. If you have a proven track record in quality engineering and are passionate about customer success, this is the perfect opportunity for you to thrive in a dynamic environment.

Benefits

Equity

Medical Benefits

401K

Tuition Reimbursement

Time Off Programs

Qualifications

• 10+ years of experience in customer quality engineering in integrated circuits.
• Expertise in the 8D problem resolution process is essential.

Responsibilities

• Lead and manage the quality engineering team to ensure customer satisfaction.
• Collaborate with teams to drive corrective actions and quality improvements.

Skills

Quality Systems Expertise

Problem-Solving Skills

Technical Writing

Customer-Facing Experience

Communication Skills

Education

B.S. in Electrical Engineering

Tools

8D Problem Resolution Process

Job description

Description:

Candidate will be the champion of quality in promoting customers’ perception of Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution of product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following:

• Lead, coach and manage the quality engineering team.
• Directly interface with customers on quality matters.
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
• Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
• Define and implement product quality operational and systemic improvements.
• Provide product change notifications to customers.

Requirements:

• B.S. in Electrical Engineering or an equivalent technical discipline.
• 10+ years of experience in customer quality engineering involving integrated circuits.
• Expert in the 8D problem resolution process.
• Direct customer-facing experience in a quality manager role.
• Must have problem-solving skills on semiconductor products and manufacturing processes.
• Must have excellent technical writing in an organized and concise manner based on facts and data.
• Must be available to travel to customer sites worldwide as required.
• Must be able to carry out verbal and written technical communications.

Preference:

• Able to also carry out verbal and written technical communications in Mandarin.

Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation. The annual base pay range for this position is $158,695 - $229,046. Our salary ranges are determined by role, level, qualifications, and work location.

The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement, and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.