Sr. Customer Quality Manager

Power Integrations; San Jose (CA); On-site; USD 158,000 - 230,000; Full time

Job summary

Ein etabliertes Unternehmen in der Halbleiterindustrie sucht einen erfahrenen Sr. Customer Quality Manager, der die Qualität und Kundenzufriedenheit fördert. Diese Schlüsselrolle erfordert umfangreiche Erfahrung im Qualitätsmanagement und die Fähigkeit, effektiv mit Kunden zu kommunizieren. Der ideale Kandidat wird die Qualitätsteams leiten, Probleme lösen und kontinuierliche Verbesserungen vorantreiben, um sicherzustellen, dass die Produkte den höchsten Standards entsprechen. Wenn Sie bereit sind, in einem dynamischen Umfeld zu arbeiten und einen echten Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Leistungen

401K

Studiengebührenrückerstattung

Aktienoptionen

Urlaubszeit

Qualifications

• 10+ Jahre Erfahrung im Kundenqualitätsengineering für integrierte Schaltungen.
• Erfahrung in einer kundenorientierten Qualitätsmanager-Rolle.

Responsibilities

• Leiten und Managen des Qualitätsteams zur Sicherstellung der Kundenzufriedenheit.
• Direkte Zusammenarbeit mit Kunden zu Qualitätsfragen und Problemlösungen.

Skills

Qualitätsmanagement

8D Problemlösungsprozess

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Technisches Schreiben

Education

B.S. in Electrical Engineering

Job description

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Description

Candidate will be the champion of quality in promoting customers’ perception of Power Integrations products. They will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work seamlessly with various functional groups within the company and its supply base to secure customer approval of PI products, facilitate customer audits, ensure timely resolution of product quality issues, and drive corrective and preventive actions as needed. They will act as the technical interface on quality matters with customers, requiring expertise in quality systems, organizational and communication skills, and a proven track record in a similar role within a semiconductor company.

• Lead, coach, and manage the quality engineering team.
• Directly interface with customers on quality matters.
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales) to achieve quality goals and customer satisfaction.
• Drive corrective and preventive actions from field failures and generate 8D problem resolution reports for customers.
• Define and implement operational and systemic quality improvements.
• Provide product change notifications to customers.

Requirements

• B.S. in Electrical Engineering or equivalent.
• 10+ years in customer quality engineering involving integrated circuits.
• Expertise in 8D problem resolution process.
• Experience in a customer-facing quality manager role.
• Problem-solving skills related to semiconductor products and manufacturing processes.
• Excellent technical writing skills, organized and concise, based on facts and data.
• Willingness to travel to customer sites worldwide as required.
• Ability to communicate effectively both verbally and in writing.

Preferences

• Ability to communicate in Mandarin, both verbally and in writing.

Power Integrations offers a comprehensive total rewards package, including salary, equity, medical benefits, ESPP, 401K, tuition reimbursement, and time off. The annual base pay range is $158,695 - $229,046, depending on role, level, qualifications, and location. Additional benefits can be found at this link.

Additional Details

Seniority level: Director

Employment type: Full-time

Job function: Quality Assurance

Industry: Semiconductor Manufacturing